Traditional Operations

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Experience the Difference

Within the air medical industry, there are generally three business models:

  • Traditional
  • Community-Based
  • Alternative or Hybrid

As a traditional operator, Metro provides pilots and mechanics for programs so we can focus on what we know best – AVIATION. We leave the medical staff and billing up to our healthcare partners. We also provide value-added resources, via industry veteran experts, to assist our partners with these aspects as well, so you can focus on what you know best – patient care.

In traditional operations, the hospital or healthcare provider owns the program and the aviation vendor provides the aviation services.  As your aviation vendor and partner, Metro offers a resource team with a depth of experience and we would love to have the opportunity to tell you more about that!  These services go well beyond the safe and efficient transfer of crew and patient from A to B. Metro is always innovating and proactively engaging its family of traditional customers, providing alternative ways to better their programs every day.

The Metro Family

Metro operates more than 160 aircraft in over 25 states across the country.  We are dedicated to providing safe, high-quality aviation services for our customers so that they may deliver the rapid response needed for the stabilization and transport of adult, pediatric, newborn, and high-risk patients.  Click here to meet our Operations Customers.


Metro is the largest family-owned, traditional operator in the world.  As such, we don’t answer to shareholders.

We have never set sales goals or quotas and we continually invest our earnings back into the company for safety initiatives and much more.  For instance, we invested millions of dollars into the Helicopter Flight Training Center when we opened its doors in 2012.  It now houses four simulators and is a training hub for not only Metro pilots, but the entire industry.  We’ve put money into enhancing safety by outfitting our entire fleet with the Outerlink IRIS system and overhauling our Operational Control Center (OCC) to improve safety and operational oversight of our fleet.